Princeton Tec Terrible service
Wanted to share with you a poster child example of how NOT to retain clients.
06DEC16 I shipped four headlamps back to Princeton Tec for warranty repair (192874 & 192948 were the return authorizations). 2xFuel models, 1x Aurora model, 1x Apex 350 (big lamp with a can holding 4xAA batteries on the back of the head harness). Thinking it would take 30 days, I went through the holidays. School started and I got busy.
15FEB17 I called to check on where the heck they were at. 71 days have now passed. Because they were waiting on parts to arrive for the Apex 350, they had been sitting on the repair and return of the other three headlamps as well. At this point Collin said they would repair the other three and send them out, as they expected another 2-3 weeks on the Apex 350 parts. I had Collin transfer me to his supervisor and left a respectful, but annoyed voicemail for his supervisor (Robert) about what poor service they were providing.
It is now 03APR17. 118 days since I shipped them back to be repaired. Not a word heard from Princeton Tec.
I was unwilling to spend any further $ with Princeton Tec, so replaced one of the headlamps with a Black Diamond. It has worked x2 as long as the Fuel models and is still going strong.
Princeton Tec's warranty is worthless and they apparently don't want my business. I recommend you not give them yours either.
Praise be to the Lord my Rock, who trains my hands for war, my fingers for battle. Psalm 144:1
Scout Platoon Leader and Troop XO - B/3-7CAV
S-4, 3/3 ACR
S-4, 135MI BN
OPS Planner, G-3, 35ID
US Army, Retired